Hospitality Management Certifications
Executive, operational, and revenue-focused credentials for hotel general managers, department heads, and multi-property leaders operating in the modern hospitality industry.
Program overview
THG Management certifications validate strategic leadership, financial acumen, and operational excellence across lodging, food & beverage, and integrated resort environments. Curriculum is developed in alignment with AHLEI (American Hotel & Lodging Educational Institute), CHA (Certified Hotel Administrator), and ISO 21401 sustainability principles, and is regularly reviewed by a panel of active general managers and multi-unit operators.
Certifications
Certified Hospitality Supervisor (CHS)
Front-line leadership, coaching, scheduling, and daily shift operations for newly promoted supervisors.
Certified Department Manager (CDM)
Departmental P&L accountability, labor management, service recovery, and cross-functional coordination.
Certified Revenue Management Executive (CRME)
Forecasting, pricing strategy, distribution channels, and RevPAR/ADR optimization.
Certified Hotel Administrator (CHA)
Executive-level property leadership: strategic planning, brand standards, capital budgeting, and asset management.
Certified Multi-Unit Operator (CMUO)
Portfolio oversight across multiple properties, above-property finance, and franchise compliance.
Core competencies
- Financial statement analysis (USALI)
- Revenue & yield management
- Human capital and labor law
- Brand standards and quality assurance
- Guest experience strategy
- Crisis management and business continuity
Compliance
USALI 11th Edition compliance is embedded in every management-level exam so credential holders speak the industry standard of financial reporting.
Coursework covers FLSA, Title VII, ADA, and state-specific wage & hour rules relevant to multi-state operators.
Managers are trained on PCI-DSS 4.0 obligations and applicable state privacy statutes (CCPA/CPRA, VCDPA).
ISO 21401-aligned modules address energy, water, and waste management for accommodation providers.