Hospitality Academy
Course Catalog
Browse certification pathways, compliance courses, and specialty programs.
Banquet Captain Certification
Specialized leadership training for banquet and large-format service environments.
Barback Professional Certification
Establishes operational excellence in bar support, stocking, sanitation, and speed systems.
Wedding Bar Specialist Certification
Focuses on alcohol service, guest relations, and professionalism in wedding environments.
Stadium & Concessions Supervisor Certification
Trains supervisors for high-volume, fast-paced stadium and arena operations.
Luxury Hotel Service Certification
Establishes elevated service standards for upscale hotels and resorts.
Certified Event Server
Introduces foundational hospitality service standards, guest flow control, and professional conduct for event-based environments.
Responsible Alcohol Service (Georgia)
Fake ID Detection Masterclass
Advanced techniques for identifying fraudulent IDs and managing guest challenges.
Refusal Skills & De-Escalation
Teaches calm, legally sound refusal of service and guest de-escalation methods.
Dram Shop & Liability Risk Awareness
Explains liability exposure related to alcohol service and improper documentation.
Incident Reporting & Evidence Handling
Professional standards for writing incident reports and preserving evidence.
High-Risk Event Operations
Preparation strategies for holidays, festivals, and high-volume event nights.
Intoxication Recognition & Intervention
Identifies behavioral and physiological signs of intoxication and impairment.
Private Event Alcohol Compliance
Covers alcohol compliance in non-traditional and private event settings.
Cash Bar vs Open Bar Controls
Explains operational and compliance differences between bar service models.
Certified Bartender
Covers responsible alcohol service, bar mechanics, and liability-aware guest interaction.
Medication & Impairment Awareness
Addresses non-alcohol impairment risks related to medication and fitness-for-duty.
Mixology Foundations
Core cocktail-building principles and bar fundamentals.
Classic Cocktails Bootcamp
Mastery of foundational classic cocktails and service standards.
Modern Cocktails & Flavor Architecture
Explores modern flavor balance, syrups, and presentation.
Mocktail & Zero-Proof Program Design
Designs profitable, inclusive non-alcoholic beverage programs.
Beer Styles & Pairing for Service Teams
Practical beer knowledge for confident guest recommendations.
Wine Fundamentals for Service Staff
Introduces wine basics for confident tableside recommendations without pretension.
Spirit Deep Dive: Tequila & Mezcal
Explores agave spirits, production methods, and guest education.
Spirit Deep Dive: Whiskey & Bourbon
Covers whiskey families, aging, and tasting fundamentals.
Coffee & Espresso Bar Fundamentals
Establishes strict cash control and POS accountability standards.
Seasonal Menu Engineering for Bars
Teaches strategic beverage menu planning based on seasonality and cost.
Lead Bartender
Focuses on leadership behind the bar, station oversight, and incident escalation authority.
Cash Handling & POS Discipline
Tip Pooling, Tip Credit & Payroll Basics (GA)
Explains Georgia-specific wage, tip, and payroll compliance concepts.
Inventory Control & Shrink Prevention
Bar Opening & Closing Systems
Standardizes bar opening and closing procedures for consistency and safety.
Speed of Service & Station Layout
Optimizes bar and service station setup for efficiency.
Pour Cost, Yield & Beverage Pricing
Teaches financial fundamentals behind profitable beverage programs.
Purchasing & Vendor Negotiation
Introduces vendor management and cost negotiation basics.
Workforce Scheduling & Shift Coverage Systems
Builds reliable scheduling systems that reduce call-outs and burnout.
Service Quality Audits & Mystery Shops
Trains leaders to measure service performance objectively.
Hospitality Supervisor
Trains supervisors to manage staff, enforce policies, and maintain compliance documentation.
SOP Writing Lab (Hospitality)
Practical workshop on creating enforceable standard operating procedures.
Food Safety Fundamentals (FOH)
Front-of-house food safety principles aligned with ServSafe concepts.
Allergen Awareness & Cross-Contact Prevention
Prevents allergen exposure through awareness and proper communication.
Ice & Beverage Sanitation
Addresses overlooked sanitation risks in beverage service.
Dish & Glassware Sanitation Safety
Ensures proper cleaning and chemical safety for service ware.
Temperature Control for Events
Manages hot and cold holding safety in non-kitchen environments.
Norovirus & Outbreak Prevention (FOH)
Teaches outbreak prevention and response protocols.
HACCP Basics for Small Operations
Introduces hazard analysis concepts for smaller venues.
Cleaning Checklists & Inspection Readiness
Builds daily and weekly cleaning systems that hold up under inspection.
Safe Transport for Off-Premise Catering
Covers food safety during transport to off-site events.
Regional Operations Manager
Prepares leaders for multi-venue oversight, audits, training systems, and liability control.
First Response to Foodborne Illness Complaints
Trains staff to respond professionally to food-related illness claims.
Guest Experience Mastery
Defines controlled, consistent guest service under pressure rather than emotional or reactive hospitality.
Complaint Handling & Service Recovery Scripts
Provides structured methods for resolving guest complaints without escalating liability.
Accessibility & Inclusive Service
Establishes respectful, lawful service practices for guests with disabilities and special needs.
VIP Service & Bottle Service Etiquette
Trains staff in high-touch service while maintaining boundaries and control.
Managing Lines, Crowds & Guest Flow
Techniques for controlling crowd movement and reducing congestion risks.
De-Escalation for Hospitality Professionals
Practical verbal de-escalation techniques tailored to service environments.
Harassment Response & Boundary Enforcement
Establishes clear response protocols to guest or staff harassment.
Social Media Conduct & Guest Privacy
Prevents privacy breaches and reputational harm from staff social media use.
Team Communication on the Floor
Improves real-time communication using radios, hand signals, and callouts.
Event-Day Leadership for Floor Captains
Prepares floor leaders to command service operations during live events.
Responsible Guest Service
Identification, intervention, and de-escalation.
Wedding Bar Operations & Client Relations
Specialized training for bar service in high-emotion wedding environments.
Corporate Event Service Standards
Establishes professional service expectations for corporate clients.
Festival & High-Volume Event Operations
Prepares staff for rapid service in large-scale event environments.
Hotel Banquet Execution & BEO Mastery
Trains staff to read and execute banquet event orders accurately.
Concert Venue & Backstage Service
Covers service protocols for performers, crews, and restricted areas.
Sports Venue & Concessions Operations
Focuses on speed, compliance, and safety in sports environments.
Brunch Service Operations
Addresses unique challenges of brunch service including alcohol timing and turnover.
Pool, Resort & Outdoor Service Safety
Covers service risks in outdoor and aquatic environments.
Private Club Service & Member Relations
Establishes discretion and relationship management for private clubs.
Wedding Event Operations
Service flow specific to wedding events.
Mobile Bar Setup, Logistics & Compliance
Covers equipment setup, transport, and compliance for mobile bar operations.
New Manager Jumpstart (First 30 Days)
Accelerates new managers into effective leadership roles.
Coaching & Corrective Action Documentation
Teaches defensible documentation for employee coaching and discipline.
Interviewing & Hiring for Hospitality
Improves hiring decisions through structured interview techniques.
Training the Trainer (Internal Certification)
Prepares internal staff to deliver THG-aligned training.
Culture Building & Retention Systems
Builds systems that improve morale and reduce staff attrition.
Anti-Harassment & Workplace Respect (Manager Level)
Establishes manager responsibility for preventing, responding to, and documenting harassment.
Performance Metrics & Daily Huddles
Introduces simple performance tracking and daily communication systems.
Conflict Management for Supervisor
Trains supervisors to manage staff and guest conflict without escalation.
Georgia Labor Law Basics for Hospitality Leaders
Overview of Georgia labor laws affecting hospitality operations.
Corporate Event Operations
Corporate gala, conference, and reception standards.
Change Management for Growing Venues
Helps leaders guide teams through operational and organizational change.
Ethical Upselling for Service Staff
Teaches revenue growth without aggressive or inappropriate sales tactics.
Event Sales Funnels for Venues
Introduces structured sales processes for booking private events.
Menu Copywriting That Sells
Uses language psychology to increase menu-driven sales.
Promotions for Slow Nights
Designs promotions that drive traffic without eroding brand value.
Online Reviews & Reputation Recovery
Teaches response strategies for online reviews and reputational damage.
Social Media for Bars & Venues (Brand-Safe)
Establishes safe, compliant social media practices for hospitality brands.
Strategic Partnerships (Hotels, Planners, Vendors)
Builds mutually beneficial partnerships to expand event business.
Pricing Strategy for Event & Bar Packages
Teaches pricing logic that balances value, margin, and competitiveness.
Customer Data & Loyalty Program Basics
Introduces ethical use of customer data for repeat business.
Private Event Service Standards
Discreet, white-glove private event service.
Promotional Calendar Planning (Quarterly)
Organizes promotions into a strategic quarterly calendar.
POS Mastery: Toast (Concepts & Best Practices)
Operational mastery of Toast-style POS systems.
POS Mastery: Square for Restaurants
Covers Square POS functionality for hospitality use cases.
Inventory & Bar Technology Stacks
Introduces digital tools for inventory and beverage management.
QR Menus & Digital Ordering Workflow
Teaches implementation of digital menus and ordering systems.
Security Cameras & Incident Video Handling
Covers lawful use and preservation of security footage.
Spreadsheet Skills for Hospitality Managers
Practical spreadsheet skills for scheduling, costing, and reporting.
Staffing & Dispatch Apps (Conceptual Use)
Introduces workforce dispatch and timekeeping applications.
Cybersecurity Basics for Hospitality Venues
Awareness training for digital security risks in hospitality.
AI Tools for Hospitality Managers (Ethical Use)
Introduces AI tools for scheduling, marketing, and analytics with guardrails.
Website Basics for New Venues
Covers foundational website needs for hospitality businesses.
Mocktail & Non-Alcoholic Beverage Program
N/A program design and execution.
CERTIFIED EVENT SERVER
Draft outline for "CERTIFIED EVENT SERVER" based on the provided brief.
Workplace Safety Awareness (Hospitality)
Introduces common workplace hazards and prevention strategies in hospitality environments.
Emergency Response: Fire, Medical & Evacuation
Prepares staff to respond calmly to emergencies.
Active Threat Awareness (Hospitality)
Awareness-level training for recognizing and responding to violent threats.
Slip, Trip & Fall Prevention (FOH)
Reduces the most common source of guest and staff injuries.
Door Policy & Entry Control Standards
Establishes lawful, consistent guest entry and screening practices.
Cash Drop & Safe Procedures
Covers secure cash handling and deposit procedures.
When to Call Security or Law Enforcement
Decision-making framework for escalation to security or police.
Personal Safety Awareness for Hospitality Staff
Non-violent awareness training for staff personal safety.
Late-Night Transport & Shift Safety
Addresses safety risks associated with late-night operations.
Mobile Service Setup and Breakdown
Off-premise mobile service workflow.
Incident Command Basics for Venue Leads
Introduces command structure during emergencies and major incidents.
Policy Writing for Hospitality Operations
Teaches creation of enforceable, clear operational policies.
Professional Incident Report Writing
Standards for factual, defensible incident documentation.
Training Logs & Audit Readiness
Builds documentation systems that withstand audits and inspections.
Workers' Compensation & Injury Reporting (GA)
Covers injury response and workers' compensation basics.
Alcohol Compliance Binder Setup
Creates centralized alcohol compliance documentation.
Vendor COI Tracking & Contract Basics
Introduces certificate-of-insurance tracking and contract awareness.
Customer Data Privacy Basics
Awareness training for ethical handling of customer data.
Records Retention & Document Control
Establishes retention schedules and secure document handling.
ADA Awareness for Venue Policies
Practical ADA awareness for hospitality operations.
Guest Conflict & De-Escalation
Recognize, contain, resolve guest conflict.
Internal Investigations Documentation
Guides internal investigations and reporting standards.
Starting a Mobile Bartending Business (GA)
Step-by-step operational launch guidance for Georgia.
Pricing & Packaging for Mobile Bars
Teaches profitable service packaging models.
Contracts, Deposits & Client Expectations
Establishes clear client agreements and protections.
Insurance & Risk Management for Mobile Operators
Covers insurance types and risk mitigation.
Branding & Social Proof for New Operators
Builds credibility and trust in competitive markets.
Contractors vs Employees: Legal & Operational Impact
Cash Handling & Service Controls
Cash controls, reconciliation, audit trail.
Full-Service vs Staffing-Only Operations
Distinguishing scope and client expectations.
Inventory, Batching & Service Speed
Speed standards and inventory discipline.
Event Safety & Incident Reporting
Safety protocol and incident workflow.
Client Experience & Hospitality Language
Refined client-facing language and posture.
Uniform, Grooming & Professional Conduct
Presentation, grooming, and conduct standards.