THG
Hospitality Academy
Certification Levels
Our five-tier hospitality pathway, from entry-level event server to regional operations leadership.
Level I
Bronze LaurelTeasley Certified Event Server
Foundational service standards for front-of-house event execution.
- Prerequisites
- None — entry pathway.
- Passing score
- 80%
- Renewal
- Every 24 months
- Estimated time
- 12 hours
- Career outcome
- Event Server
- Final exam
- Level I Final Exam
Modules
- Service Foundations
- Uniform & Conduct
- Setup & Breakdown
- Guest Hospitality Language
Level II
Silver ChaliceTeasley Certified Beverage Service Professional
Professional beverage service, batching, and responsible guest service.
- Prerequisites
- Level I certification active.
- Passing score
- 85%
- Renewal
- Every 18 months
- Estimated time
- 20 hours
- Career outcome
- Beverage Service Professional
- Final exam
- Level II Service Professional Certification Exam
Modules
- Beverage Program
- Mocktail & N/A Service
- Batching & Speed
- Responsible Guest Service
Level III
Gold CrestLead Event Service Professional
Lead-level coordination, team direction, and on-site decision making.
- Prerequisites
- Level II + 40 service hours.
- Passing score
- 85%
- Renewal
- Every 18 months
- Estimated time
- 30 hours
- Career outcome
- Lead Event Service Professional
- Final exam
- Lead Event Service Scenario Exam
Modules
- Team Coordination
- Event Timeline
- Conflict De-Escalation
- Incident Reporting
Level IV
Platinum ShieldHospitality Supervisor
Supervision of multi-team events, client interaction, and service controls.
- Prerequisites
- Level III + supervisor recommendation.
- Passing score
- 88%
- Renewal
- Every 12 months
- Estimated time
- 45 hours
- Career outcome
- Hospitality Supervisor
- Final exam
- Supervisor Operations Exam
Modules
- Supervisor Operations
- Cash Handling & Controls
- Client Experience
- Inventory Reconciliation
Level V
Obsidian LaurelRegional Operations Manager
Regional oversight, compliance leadership, and operational strategy.
- Prerequisites
- Level IV + 1 year supervisor experience.
- Passing score
- 90%
- Renewal
- Every 12 months
- Estimated time
- 60 hours
- Career outcome
- Regional Operations Manager
- Final exam
- Regional Operations Capstone
Modules
- Regional Operations
- Compliance Leadership
- Workforce Strategy
- Audit & Reporting